SLA Trainings
Training Service Level Agreements
Training SLAs


Responsibilities for IT Services
Service Owner


The challenges of a service owner are increasing constantly as the service portfolio grows. In our training you will learn how to define the responsibilities of the service owner, how the service goals can be achieved efficiently and which authorities should be assigned to this role. To ensure this, we equip you with the necessary tools to consistently guarantee the expansion of the service scope, avoid errors and increase the performance.
Accountibility for IT Services


Service Owner Training
The training on service ownership deals with the core aspects that you need for your development into a service owner. The following course elements are part of this training:
  • ServiceOwnerRequirement profile and prerequisites

  • Service OwnerResponsibilities of the service owner

  • Service Owner CommunikationCommunication radius of the service owner

  • Service Owner EnvironmentService owner environment

  • Service Owner EmpowermentService owner empowerment

  • Service Owner Advisory BoardService advisory board

  • Service Owner Decision ReportService decision report

  • Service Owner ServicesCost estimation of an IT service

Duration: 2 Days
First Day begins at: 09:30
Number of participants: upto ten
Fees: EUR 1,200.00 gross;
(EUR 1,428.00 incl. 19% VAT)
There aren't any additional delivery costs.


Service ownership training is our expert course for you. As a participant you will be introduced to the essential tasks of service owner. It aims at preparing you to be able to fully assume responsibility for the assigned service.

Using real IT services, we will show you which aspects are of particular interest in delivering the IT service, so that you are prepared for daily business in these areas. The goals are extending the scope of services, avoiding errors and increasing performance. This forms the basis of the service owner role training.

We will provide you with the basis on which you can build your tools for this (keyword: service owner environment) and accustom your powers (keyword: service owner empowerment).

SERVICE OWNER Training Overview:

Download Service OwnerBrief look into the Service Owner Training

Are you interested in our Service Owner training?
Then just pick up the phone and call us or just write to us!

We would be happy to get in touch with you.

ServiceOwner - - - ON REQUEST

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I would like a quote for the recommended review

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Discourse on 10 Self Service Mistakes

1 Day Self Service Tool Stand-up

2 Day Self Service Audit

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