SLA Trainings
Training Service Level Agreements
Training SLAs

SERVICE KNOW-HOW

Recognized Standards
Service Know-how

RECOGNIZED IT SERVICE STANDARDS

Our experience and competence in the conception of service level agreements is consolidated in our leading technical literature as well as in the recognized IT service standards. The INQUS, SOUSIS and CECAR models formulated by us are regarded as trend-setting and decisive in the definition of IT services, in addition to ISO, ITIL and COBIT in the international arena as well.
STANDARDIZING SERVICES
Trend-setting IT Service Models

SERVICE KNOW-HOW RECOGNITION

INQUS

Standard INQUS
German Patent and Trademark Office

SOUSIS

Standard SOUSIS
Federal Ministry of Education and Research

CECAR

Standard CECAR
itSMF, IT Service Management Forum

PUBLISHED TECHNICAL LITERATURE

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