RECOGNIZED IT SERVICE STANDARDS
Our experience and competence in the conception of service level agreements is consolidated in our leading technical literature as well as in the recognized IT service standards. The INQUS, SOUSIS and CECAR models formulated by us are regarded as trend-setting and decisive in the definition of IT services, in addition to ISO, ITIL and COBIT in the international arena as well.
Trend-setting IT Service Models
SERVICE KNOW-HOW RECOGNITION
German Patent and Trademark Office
Federal Ministry of Education and Research
itSMF, IT Service Management Forum
PUBLISHED TECHNICAL LITERATURE