IT SELF SERVICE PORTAL WITH AND WITHOUT IT SERVICE CATALOGUE
IT self service portals are designed with an aim to reduce the call volume at the service desk. However most of the time, IT self service portals are reduced to exactly that. IT self service means IT self help and IT self service, which have the same meaning contextually, but in the data center this makes a big difference.
IT self service is more than just booking from the IT service catalogue. We will show you how the interaction between the IT service catalogue and the IT self service portal takes place. In the seminar on IT self service portal modern and innovative concepts are shown, also how to get more out of IT self service portal. It shows how to design an IT self service and how to control it, even though you're giving the control to the user.
The autonomy of IT or the transfer of previous data center activities to the users represents a high potential for cost savings. In order to keep IT under control, new control concepts are needed. The seminar participants are also familiarized with six different IT self services covering many areas, from new employee onboarding to data warehousing.
After this training, you will be trained to implement an IT self service portal and encourage the continued use of your IT service catalogue.
IT Self Service Portal: Training Overview
Brief look into IT Self Service Portal Catalogue Training
Are you interested in our IT Self Service Portal training?
Then just pick up the phone and call us or just write to us!
We would be happy to get in touch with you.
If you send us a ticket excerpt from the service desk before the training, we will select candidates for your IT self service. While booking the training, you will find this as an option.
Review: My recommendation as a Service Level Manager
|IT Self Service Portal
|IT Self Service Portal
Participants, who booked this training were also interested in:
Discourse on 10 Self Service Mistakes
Service: Precisely tailored proposals in impeccable templates and clear service descriptions.
Benefit: From the beginning till the finalization of the proposal with tried and tested proposal templates
1 Day Self Service Tool Stand-up
Service: The development of self service portal can be discussed in a half day stand-up. We will guide you through the whole process based on our experience.
Benefit: Roadmap for the further development of the portal
2 Day Self Service Audit
Service:In this 2 day audit, we will analyze which IT self services are profitable and should be tracked.
Benefit:Savings potential of derivable IT self services
Self Service Portal Creation
Service: Creation of an IT self service portal including activities to increase user acceptance
Benefit: IT self service portal that is actively used
Self Service Design
Service: We design your IT self services economically,so that you can integrate them into your company. This also includes the technical interfaces.
Benefit: Sustainable and market conforming IT organization for your IT operations